Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs

This job description is not all inclusive. South Seas reserves the right to amend this job description at any time.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Position Overview:

At South Seas, we create unforgettable experiences for our guests, from sunrise strolls on white-sand beaches to curated retail moments that reflect the elegance and charm of Captiva Island. As a Retail Supervisor, you will play a key role in delivering elevated guest service while leading our retail team with a focus on excellence, personalized engagement, and seamless operations. This position supports the Director of Retail in the daily management of our boutique outlets, ensuring they are as welcoming and refined as the resort itself.

Key Responsibilities:

• Lead by example in delivering world-class service, embodying the warmth and sophistication of the South Seas brand.
• Supervise daily retail operations, ensuring a polished guest experience.
• Coach and support retail associates through hands-on leadership, consistent feedback, and ongoing training.
• Assist with onboarding new team members, fostering a welcoming and professional work environment.
• Maintain impeccable visual merchandising standards aligned with South Seas’ upscale aesthetic.
• Oversee inventory control, including receiving, restocking, and conducting regular cycle counts.
• Monitor sales trends and contribute ideas to enhance product assortment and guest engagement.
• Prepare and adjust associate schedules to meet operational needs and optimize labor efficiency.
• Cross training with other retail managers so you can step in when needed at another retail location
• Address guest inquiries and concerns with professionalism, discretion, and timely resolution.
• Uphold all resort policies, including loss prevention, safety, and brand compliance.

Qualifications:

• High school diploma or equivalent required; degree in Retail Management, Hospitality, or a related field preferred.
• Minimum 5-7 years of retail experience with at least 3 years in a supervisory or leadership role.
• Strong interpersonal and communication skills with a refined sense of hospitality.
• Detail-oriented with an eye for presentation and product curation.
• Proficient in POS systems and retail inventory software.
• The ability to multitask and remain poised in a luxury, fast-paced resort setting.
• Availability to work evenings, weekends, and holidays, as business demands.