At South Seas, we are dedicated to curating exceptional guest experiences rooted in elegance, service, and thoughtful design. The Director of Revenue Management plays a pivotal role in maximizing the financial performance of the resort by implementing data-driven pricing strategies, managing inventory, and supporting the property's revenue initiatives. This leader will work cross-functionally with the Sales, Marketing, and Reservations teams to deliver profitability, efficiency, and elevated guest service—all while preserving the integrity of our brand promise.

Essential Functions:

Essential functions are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification.  Essential duties and responsibilities may include, but are not limited to, the following:

Strategic Revenue Optimization:

• Implement tactical revenue strategies that align with the resort’s long-term business objectives.
• Manage daily pricing decisions, rate adjustments, and inventory controls across all distribution channels.
• Support group and transient rate strategy through analysis of displacement, compression, and demand forecasts.
• Monitor and action pickup trends, booking pace, and channel performance to optimize ADR and RevPAR.

Forecasting & Analytics:

• Prepare accurate short- and long-range forecasts by segment and channel.
• Maintain, interpret, and present internal reporting including STR, pick-up pace, demand trends, and budget performance.
• Provide insights and recommendations during weekly revenue strategy meetings to key stakeholders.
• Assist with reporting and analysis for ownership, brand, and executive leadership teams.

Reservations & Distribution Support:

• Ensure systems are accurately configured with current rates, offers, and restrictions.
• Ensure the smooth execution of all bookings, including special handling of VIPs, repeat guests, and travel consortia.
• Support the accuracy of OTA and third-party content, availability, and parity.
• Conduct audits to identify and resolve duplicate bookings, system errors, and rate discrepancies.
• Work with all segmentation contracts such as consortia and wholesale contracts.

Reservations Department:

·      Oversee staff selection, training, professional development, and discipline.

·      Assists in planning goals, objectives, procedures, and work standards for the department to benefit the individual property

·      Reviews of all the following areas and reports on conversion, call stats, revenue booked, availability, occupancy, arrival & departures, regrets & denials, travel agent commission, agent productivity, call scoring and coaching

·      Updating Cloud 5 on any upcoming changes and monitoring

·      Month end reporting

Collaboration & Operational Excellence:

• Work closely with Sales and Marketing to optimize group pricing strategies and transient offers.
• Align with Accounting to ensure seamless billing, deposit collection, and financial accuracy.
• Maintain clean and consistent data across systems, including segmentation, rate codes, and reporting tools.
• Support training and best practices across the reservations and front office teams related to revenue processes.

Qualifications:

• Bachelor’s degree in hospitality, finance, or a related field; advanced revenue or hospitality certifications a plus.
• Minimum of 3 years in a revenue management or reservations leadership role, preferably within a luxury resort or boutique hospitality environment.
• Proficient in forecasting, pricing strategy, and data analysis with a strong understanding of market trends.
• Expert user of Excel and familiarity with PMS/RMS platforms (SMS Host preferred).
• Detail-oriented, results-driven, and collaborative with excellent interpersonal and communication skills.
• Deep understanding of the luxury guest mindset and the importance of tailoring the guest journey from booking to post-stay.

Preferred Tools & Experience:

• SMS Host, Delphi, Travel Click, ihotelier, Revinate, STR, Duetto, OTA extranets, and revenue reporting systems.
• Experience working within an ultra-luxury, resort, or mixed-use property (hotel + residences) environment is highly desirable.

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home. 

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. 

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. 

• Be Authentic 
• Practice Humility 
• Cultivate Teamwork 
• Value Time 
• Be Trustworthy 

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs

This job description is not all inclusive. South Seas reserves the right to amend this job description at any time.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Managers are expected to maintain flexible availability, including evenings, weekends, and holidays, to accommodate business needs, which will include working over 40 hours per week and responding to emergencies or unplanned operational needs after hours. Evening and weekend shifts may be required.