Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4
• Commuter and Company-paid Toll Programs
• Complimentary Shift Meal

POSITION OVERVIEW:

The Housekeeping Dispatcher provides critical administrative and operational support to the Housekeeping Department, ensuring efficient daily operations and clear communication across departments. This role serves as a central hub between housekeeping leadership, room attendants, front desk, maintenance, and guest services to help deliver a seamless guest experience.

The ideal candidate is organized, detail-oriented, and thrives in a fast-paced resort environment while maintaining a high level of professionalism and service.

RATE OF PAY full-time, hourly position at $20.00/hr.

ESSENTIAL FUNCTIONS (not limited to)

• Coordinate daily housekeeping operations, including room assignments, priorities, and status updates
• Maintain accurate room status and notes within the property management system (PMS)
• Serve as a primary point of contact between Housekeeping, Front Desk, Maintenance, and Guest Services
• Track arrivals, departures, stayovers, rush rooms, and special guest requests
• Log, dispatch, and follow up on maintenance and housekeeping service requests
• Assist with scheduling support, attendance tracking, and departmental reporting
• Respond to internal and guest inquiries related to housekeeping in a professional manner
• Support inventory tracking of housekeeping supplies and amenities
• Maintain organized records, logs, and operational documentation
• Assist housekeeping leadership with administrative tasks and special projects as needed

POSITION REQUIREMENTS

• Education: High School Diploma or equivalent
• Must have a valid Drivers License, motor vehicle background check will be completed
• Prior experience in hospitality, housekeeping, or hotel operations preferred
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Ability to work effectively in a fast-paced, high-volume environment
• Proficiency with computers and basic office applications
• High attention to detail and strong follow-through
• Flexible schedule, including weekends and holidays

PREFERRED QAULIFICATIONS

• Experience in a resort or large hotel environment
• Familiarity with housekeeping operations and guest service standards
• Bilingual (English/Spanish) a plus

SKILLS AND ABILITIES  

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Works well in stressful, high-pressure situations – fast paced environment.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.
• Being able to work as a team is critical and available to work independently is essential as well.

WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS

• Position requires you to be able to stand, walk, bend and stoop for prolonged periods of time. 
• Must be able to lift up to 40 pounds. 
• Must be able to work in a fast-paced environment.
• Must be able work in different types of weather sometimes extreme, including high temperatures and humidity.

HOURS REQUIRED 40 hours per week, flexible schedule, will be required to work weekends and/or holidays.

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.