Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4%
• Commuter and Company-paid Toll Programs
• Complimentary Shift Meal

POSITION OVERVIEW

The Golf Operations Manager is responsible for creating a welcoming, engaging, and family-friendly golf experience at South Seas 12-hole course. This role focuses on guest experience, activities, retail operations, and team leadership, ensuring that golf feels accessible and enjoyable for players of all skill levels, including first-time and non-golfing guests.

This position oversees daily golf operations, the Clutch Pro Shop, staff scheduling and training, and collaborates closely with Food & Beverage, Recreation, and Retail leadership to enhance merchandising, programming, and overall guest engagement. While general golf knowledge is required, this role does not require PGA certification or extensive professional golf experience.

ESSENTIAL FUNCTIONS (included but not limited to):

Guest Experience & Engagement

• Create a fun, welcoming, and unintimidating golf environment for guests and families
• Develop and support family-friendly golf activities, events, and programs that encourage participation from non-golfers and first-time players
• Build strong relationships with resort guests, homeowners, and repeat visitors
• Ensure consistent, high-quality service standards across all golf touchpoints
• Communicate course information, safety guidelines, and offerings clearly and positively

Golf Operations & Team Leadership

• Oversee daily operations of the golf course and The Clutch Pro Shop
• Lead, train, and schedule golf operations staff to ensure smooth daily coverage
• Foster a positive, service-driven team culture aligned with South Seas’ values
• Serve as the on-site leader for golf operations and escalate issues as needed

Pro Shop, Retail & Merchandising

• Manage the Golf Pro Shop, ensuring it is clean, organized, and guest-ready
• Partner with the Director of Retail to select, merchandise, and manage golf shop inventory
• Collaborate on retail displays, seasonal offerings, and branded merchandise
• Support point-of-sale operations and accurate transaction tracking

Collaboration & Programming

• Work closely with Food & Beverage teams to coordinate promotions, events, and guest experiences
• Support marketing and promotional initiatives to increase golf participation
• Cross-promote golf offerings with other resort amenities and activities
• Assist with event coordination, tournaments, and special programming

Administrative & Financial Oversight

• Maintain operational records, logs, and reports
• Support budget tracking, expense management, and inventory controls
• Ensure compliance with company policies, safety standards, and SOPs

POSITION REQUIREMENTS

Education: High school diploma or equivalent preferred.

Experience:

• Some golf experience required; PGA certification not required
• Experience in hospitality, resort operations, retail, or guest services strongly preferred
• Previous experience supervising and training staff

Required:

• Valid driver’s license (motor vehicle background check required)
• Alcohol Awareness Certification (or ability to obtain through South Seas)
• Must be 18 years or older (Florida alcohol service requirement)

Skills and Abilities

• Fluent in English with strong written and verbal communication skills.
• Friendly, approachable, and guest-focused leadership style
• Strong communication and interpersonal skills
• Ability to create inclusive experiences for guests of all ages and skill levels
• Comfortable managing retail environments and merchandising
• Strong organizational skills with attention to detail
• Ability to multitask and adapt in a fast-paced resort environment
• Professional, calm, and solutions-oriented under pressure
• Confident leading a team and working independently

Working Conditions – Physical & Mental Requirements

• Ability to stand, walk, bend, and stoop for extended periods.
• Ability to lift up to 40 pounds.
• Must be able to work in varying weather conditions, including high temperatures and humidity.
• Ability to work in a fast-paced environment.

Schedule

Managers are expected to maintain flexible availability, including evenings, weekends, and holidays, to meet business needs. This position requires working over 40 hours per week and responding to emergencies or unplanned operational needs after hours.

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.